Their Flights Canceled, Southwest Travelers Were Threatened With Arrest

On Christmas Day, the canceled flight was the most upsetting to Morrison. The police officer threatened to arrest her if she didn't leave the airport.

Ms. Morrison and her daughters arrived at the airport two hours early to catch their flight to Cleveland.

As the airline canceled flights across the country, Ms. Morrison tried to find out what was going on with her flight.

She said that an airline employee called security and two police officers showed up at the airport when she was waiting in line to speak to an employee.

Amani Robinson recorded a video of the Southwest travelers being told to leave or be arrested.

Go. The officer said it was right at the moment. Everyone to the safe side You can ask the ticket counter any questions.

As severe winter weather wreaked havoc on holiday air travel, the airport's officers worked to ensure the safety of all passengers.

Ms. Morrison said that she got text notifications from Southwest that her flight was not canceled. She asked the officer if he was going to arrest people for being outside.

He agreed. You will be arrested if you don't have a ticket and you refuse to leave.

We have tickets. There are valid tickets in our possession.

You don't have a ticket if your ticket is canceled. You know that?

Travelers were congregating near a gate that needed to be closed and Southwest called the police.

When the officer approached her again, Ms. Morrison went to another line.

According to a second TikTok video recorded by Ms. Robinson, the officer asked to see her tickets and took them to a Southwest employee who said her flight had been canceled. Ms. Morrison was told by the officer to leave the secure side of the airport.

Ms. Morrison asked the officer why he stopped her and asked her for tickets.

She wanted to know if it was customary. Are you going to stop everyone and check their tickets? Is it normal for the police to stop and check everyone?

The officer said that he had reasonable suspicion that the tickets had been canceled. You were told to leave the secured area.

Ms Morrison told the officer that it was inappropriate for people to be asking questions and for him to threaten to arrest them for standing in line.

Travelers were asked to rebook flights at ticket counter on the other side of the security line after many flights were canceled on Sunday.

Southwest requested that a police officer be dispatched to the airport to escort passengers to the ticket counter, according to the statement.

The statement said that they are working to provide the best passenger experience for everyone.

Ms. Morrison was trying to locate her luggage after she checked it.

She said she had contacted the airport about the encounter with the police, but had yet to hear back. She wants the officer to be addressed and wants a public apology.

She said she only asked questions. There was no evidence that a single mom with three kids was a threat.