It is possible that this has been the worst Christmas for travelers in recent memory because of the thousands of canceled flights and Southwest Airlines declaring an emergency in Denver. It doesn't stop there. The nightmare travelers have been facing can now be added to the list. Southwest Airlines has canceled over 2500 flights today as holiday travel troubles continue. We are experiencing delays at the customs processing station at JFK Terminal 1 due to a burst water pipe. JFK Terminal 1 arrivals are being directed to Terminals 4 and 8. Buses are assisting with passenger travel. We appreciate your patience. — John F. Kennedy Airport (@JFKairport) December 27, 2022 Passengers arriving at T4 and T8 will be affected by this because Terminal 1 passengers will be affected. The airlines in Terminal 1 include Aeroflot, Air China, Air France, Air New Zealand, Air Serbia, Air Senegal, Asiana Airlines, Austrian Airlines, Azerbaijan Airlines, Azores Airlines, and the list goes on. Aeromexico and Air India are two of the airlines in Terminal 4. The airlines in Terminal 8 are American Airlines, British Airways, China Southern, Ethiopia Airlines, Finnair, Level, Qatar Airways, and Royal Jordanian. Is it possible to get off of a long-haul flight, which almost all of these passengers are, and being told you have to wait on the plane, or in a cold jet bridge for hours, and then being bussed across the airport to stand in a ridiculously long line Those with kids, the elderly, those not feeling well, and those in a hurry for a family gathering are some of the people who would find it inhumane. After a 17 hour flight, we were left on the jet bridge with no heat or water, or food for over four hours. If we were still on the plane, we would have been given food and water. The pilot on that flight said there was flooding because of a burst water pipe. We can't disembark our plane. Our pilot says there is flooding in the CPB area caused by a burst water pipe. We are unable to disembark our aircraft #NZ2 — Richard Dingwall (@dingwallr) December 27, 2022 The after effect of the burst pipe can be seen in the photo, which was taken just after the event. They closed the area after 10 minutes. We are slowly sitting down. The person who was coming in from New Zealand asked what was happening at JFK customs. Hundreds of passengers are walking back and forth with no idea what is happening. JFK Airport apologized for the hassle. Passengers are being diverted to another terminal because of a maintenance issue. @JFKairport what is happening at JFK customs terminal 1? staff are all giving different info. Hundreds of passengers walking back and forth with no clue what’s going on / how long it’s going to take to enter — indrani (@indranibala) December 26, 2022 I’ve been here in the immigration line for a couple of hours, no sign of movement. No clue how long this thing is going to take. They just handed out water bottles… gonna be a long night. — indrani (@indranibala) December 27, 2022 Flight landed almost 4 hours ago @JFKairport @flynorse and I’m STILL no where near even the main line for the customs area. Could be waiting at jfk longer than the actual 8 hour flight i just took. Absolutely disgraceful @NY1 — Johnny Aries (@johnnyariesnyc) December 27, 2022 After waiting for 2h on the plane, we finally got on a bus and they sent us to Terminal 4 Good luck to you guys!
According to a statement put out by JFK Airport via their Twitter handle (@JFKAirport): “We are experiencing delays at the customs processing station at JFK Terminal 1 due to a burst water pipe. JFK Terminal 1 arrivals are being directed to Terminals 4 and 8. Buses are assisting with passenger travel. We appreciate your patience.”
@indranibala followed up with: “I’ve been here in the immigration line for a couple of hours, no sign of movement. No clue how long this thing is going to take. They just handed out water bottles… gonna be a long night.”
@indranibala: The separate US and non-US lines are BS. We are all in one line in customs. join the shorter line on your side.@johnnyariesnyc who flew in from Oslo tweeted: “Flight landed almost 4 hours ago @JFKairport @flynorse and I’m STILL no where near even the main line for the customs area. Could be waiting at jfk longer than the actual 8 hour flight i just took. Absolutely disgraceful”
@bonvivantgirl: It has been 1h 40 min that we are stuck at the runway. What is happening? This is crazy! She followed up with, “After waiting for 2h on the plane, we finally got on a bus and they sent us to Terminal 4”
The Bon Vivant girl is a person by the name of NathalieBotros.
@zebharadon has the tweet of the night and said out loud what everyone was probably thinking: “JFK airport sucks a*s with a straw. If there were a Lee Harvey Oswald airport next door, I’d take that instead.”JFK airport sucks ass with a straw. If there were a Lee Harvey Oswald airport next door, I’d take that instead
— Zeb Haradon (@zebharadon) December 27, 2022
It is not possible to welcome visitors to the U.S. or welcome citizens home. The only thing they can do is wait and wait.
Everyone can queue up for passport control. There was no global entry. Passengers with flight connections are screwed because there isn't a dedicated line or queue for them.
There is one mega passport control queue for everyone. No global entry or anything. There is no dedicated line or queue jumping for passengers with flight connections so they’re pretty much screwed
— Richard Dingwall (@dingwallr) December 27, 2022
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