On December 23, Emirates flight EK319 from Tokyo Narita to Dubai became a miserable experience for 500 passengers and crew on the Airbus A380. The plane went mechanical, and missed taking off before the airport’s midnight curfew by just a few minutes. The airline didn’t bother getting hotel rooms for passengers – or, reportedly, even crew. In fact they told passengers they couldn’t leave the airport, handed out sleeping bags, and directed premium cabin passengers to the lounge for the night.

  • The A380 pushed back around 10:35 p.m., but returned 10 minutes later. In English, the captain announced that there was a mechanical issue. The Japanese translation identified an issue with the plane’s electronics, and passengers reported a burning smell downstairs in the double decker aircraft.
  • The issue had been addressed by 11:45 p.m. – 15 minutes before the airport curfew. They taxi out, but don’t make it by midnight. A couple of minutes after the plane heads back, stating that the runway has closed for maintenance (though in Japanese, again, correct detail was provided that the plane was denied takeoff since it was 12:02 a.m.).
  • While the Emirates plane returned to the gate they did not offload anyone for more than two hours, instead performing a meal service. Around 2:30 a.m. premium passengers were disembarked. As everyone left the aircraft they were handed a sleeping bag. Premium passengers were sent to the lounge to sleep.

皆さんのクリスマスはこうなるはずじゃなかった。ね、@emirates?#エミレーツ #emirates #ek319 pic.twitter.com/KbZtx4bMpd

— ダミアニャ推しのアナスタシア (@damixanya_ana) December 23, 2022

日本舐め過ぎエミレーツがやらかした実態 pic.twitter.com/DQRAwliu3s

— ダミアニャ推しのアナスタシア (@damixanya_ana) December 23, 2022

#EK319#エミレーツ航空#emirates

23金22:30成田発ドバイ行きの飛行機に搭乗後、機体トラブル等で27時まで機内待機。寝袋支給の上振替便発の39時まで出発ロビーで待機を命じられる。一時帰宅を希望するも不可、ここにいろと。

加えて安全上の理由のため旅客への補償は不要という見解とのこと。マジ? pic.twitter.com/W9Y00I6dFA