Some of the best phones on the market. They're powerful, they have amazing cameras, and they have all the extras you want. It can be a big pain in the butt when there is trouble. If your phone shuts off unexpectedly, it's not a good time, and it's one of the many issues people experience.

Here are a few tips on how to stop your phone from shutting off when you don't want it to, no matter what the reason is.

Restart your phone

Google Pixel 7 Pro front view at an angle against green background

Source: Joe Maring / Android Central (Image credit: Harish Jonnalagadda / Android Central)

You may need to restart the phone if it keeps shutting off. It's silly, but turning it off and on again really works.

The easiest way to restart your phone is to hold down the power and volume up buttons at the same time. Hopefully this will power your phone off and make it work again.


It is worth doing a hard reset if that doesn't work. If you're having trouble with the power menu, you can use the combination of the volume and power buttons.

Hold down the power and volume down buttons until you reach the Fastboot Mode screen. You can start the phone up by pressing the power button a second time. The volume-up and volume-down buttons can be used if you don't see the start option.

If your phone stays on and you restart it, you can stop reading here and just live. There are a few things we can try if you are still having problems.

Charge it up

Charging cables for the Apple Watch, Amazfit Band 7, Galaxy Watch 5 Pro, Fitbit Sense, Amazfit GTS 2, COROS APEX 2, and Garmin Forerunner 955.

Source: Ara Wagoner / Android Central (Image credit: Michael Hicks / Android Central)

It's possible to charge your phone up. It could be a sign that your phone's battery is low.

Plug your phone in and keep it charged for at least an hour so it can get some needed juice. If the battery charges normally, you should be good to go after a while.

If you find that your phone isn't taking a charge, you can change the wall outlet or cable to a different one. Something might be messed up with the charging port if that still doesn't work. If you have a phone that supports wireless charging, place it on a compatible wireless charging point. You have a bigger issue on your hands if you do that and the phone keeps shutting off.

Factory reset and restore

Is there still no chance of success? Maybe it's time to go a little further.

It's worth a try if you can use your phone for a long time and back up your data. A factory reset takes your phone back to when you first purchased it.

It's important that you back up your data before you initiate the reset so that you don't lose anything. You'll be able to restore your phone back to how it was if it's true. If you want to make sure everything is up to date, you can back up your phone at least once a month.

Factory resets can help improve performance and other things. It's possible it can stop your phone from turning off, but we don't recommend it as your first course of action because of how intensive it is. If the above two steps don't work, you should go somewhere else.

The restore settings guide is a good place to start looking at what the backup and reset process looks like.

Samsung Galaxy S22 Ultra vs. iPhone 13 Pro Max

Source: Android Central (Image credit: Harish Jonnalagadda / Android Central)

It's time to call your phone manufacturer and find out what your options are if you exhaust these do-it-yourself tips. Most phones come with a manufacturer's warranty to cover problems like this if you haven't damaged or worn out your phone yourself.

If you bought insurance from a retailer like Best Buy, you should be able to take advantage of that to keep costs low for yourself.

We can't give you the phone maker's contact information, but we can give you the customer service numbers for some of the most popular brands.

  • Samsung: 1 (800) 726-7864
  • Google: Go to Tips & Support in the Settings
  • OnePlus: 1 (833) 777-3633
  • LG: 1 (800) 243-0000
  • Motorola: 1 (800) 734-5870

It might be time to get a new phone

Google Pixel 7 Pro next to Galaxy S22 Ultra and Google Pixel 6 Pro on green background

(Image credit: Harish Jonnalagadda / Android Central)

If you can't get your phone fixed because it's a couple of years old, it may be time to part ways with your phone.

It's great to get two to three years out of a phone. If you've been using your phone a lot, it's normal for problems to pop up as the phone degrades.

Before you go out and buy something, you should consult with your needs and budget. We've rounded up the best phones currently on the market that are worth a look.

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