A lot of bad behavior from passengers is dealt with by flight attendants. I feel bad for the flight attendant and the rest of the crew even though they lose their cool.

IndiGo flight attendant & passenger get into argument

The IndiGo flight from Istanbul to Delhi was the subject of a video posted online. The video shows a flight attendant arguing with a passenger and kneeling down.

The flight attendant and passenger talk.

  • The flight attendant admonishes the passenger for pointing his finger at her, and says “my crew is crying because of you”
  • The issue seems to involve meal selection, and how the passenger didn’t get the meal he thinks he requested
  • The passenger then yells at the flight attendant, asking “why are you yelling?”
  • At this point the flight attendant raises her voice, and yells back “because you are yelling on us”
  • Another flight attendant then shows up to restrain the flight attendant and calm her down
  • The flight attendant continues, “I’m so sorry sir, but you cannot talk to the crew like that; I am peacefully listening to you with all due respect, and you have to respect the crew as well”
  • At this point the passenger responds by asking “why are you yelling?” and also yells “shut up!”
  • The flight attendant responds by yelling “you shut up, I’m sorry, you cannot talk to me like that”
  • At this point the passenger says “you are a servant,” to which the flight attendant responds “I’m not your servant, I am an employee, I am not your servant”

The video can be seen below.

Tempers soaring even mid-air: "I am not your servant"

An @IndiGo6E crew and a passenger on an Istanbul flight to Delhi (a route which is being expanded soon with bigger planes in alliance with @TurkishAirlines ) on 16th December : pic.twitter.com/ZgaYcJ7vGv

— Tarun Shukla (@shukla_tarun) December 21, 2022

IndiGo issued a statement about this.

We are aware of the incident that took place on flight 6E 12 from Istanbul to Delhi on December 16, 2022. The issue was related to meals chosen by certain passengers traveling via a codeshare connection. IndiGo is cognizant of the needs of its customers and it is our constant endeavor to provide a courteous and hassle-free experience to our customers. We are looking into the incident and would like to assure that customers’ comfort has always been our top priority.

My take on this IndiGo confrontation

There are a few thoughts on this video.

The passenger might have had a legitimate complaint. Maybe the correct meal wasn't loaded because the flight was booked as a codeshare and some request got lost in the process This isn't a short flight either.

Mistakes in providing a certain type of meal are not the responsibility of the crew. The guy is a complete jerk. The flight attendant says he made her fellow crew members cry, so he must have acted crazy towards them. He told the flight attendant to shut up and said she was a servant.

I think it's fair to say that the flight attendant lost her cool and wasn't doing an amazing job deescalating the situation despite what the passenger was doing. I think the fault is with the passenger, but yelling at them to stop yelling at you and responding with "you shut up" doesn't usually make a situation better.

It is clear that this flight attendant reached her breaking point. Sometimes that is bound to happen because we are all human.

Bottom line

A flight attendant had to restrain her colleague after they got into a fight with a passenger. The passenger here sounds terrible, telling the flight attendant to shut up, and calling her a servant.

What do you think about this?

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