The first official response from Buckingham Palace was that they had not been contacted to comment on the docuseries. A review of communications shows that one of the top palace communications officials tried to get advance footage, even though the story had changed.
The royal family's top press officials initially told reporters they had not been contacted for comment by the producers of Harry &Meghan. The officials said that they had been contacted by a third-party production company, but that they were trying to verify the company's authenticity.
The communications secretary for the Prince and Princess of Wales confirmed receipt of the email and requested to see the footage, according to Story Syndicate.
The due diligence done by the production company has been questioned by the Palaces. The companies behind the docuseries have raised serious questions about the extent to which the royal family's press offices were aware of the contents of Harry &Meghan.
In an attempt to verify the authenticity of the production company's email, the palace's spokesmen contacted Archewell Production, which was a co-producer of Harry andMeghan, and the streaming service. They couldn't provide a response to their inquiries because they didn't receive a response from either Archewell or the company. The entire series was not addressed in the emails they received.
The facts were reported by royal reporters from a variety of publications.
Tobyn Andreae, communications secretary to King Charles and the Queen, is one of the royal sources confirmed by BuzzFeed News. The two regularly brief selected royal reporters, and give instructions about how these briefings and guidance are to be credited.
The authenticity of the emails was confirmed by Story Syndicate. Thompson did not reply to a follow up email in which the company declined to provide clips from Harry &Meghan, but he did reiterate the claims that would be made.
There was no evidence that anyone from Buckingham Palace responded to the initial email, according to Story Syndicate. There was no bounce back to the email, an automatic reply that indicates an inbox is full and the recipient might not be able to read the message, according to a spokesman. The request for comment was sent to the director of the Earthshot Prize, a competition founded by Prince William, on the same day as the emails to both palaces, according to this spokesman.
There is a chance that an email could have been sent to an obscure account, but the company can't find any proof that it had been contacted by either Buckingham Palace or the royal family.
An Archewell employee from an unrelated branch of the company was contacted by a royal employee after the deadline for a response to be included in the docuseries. The Archewell communications team, which represents Archewell productions, Archewell Audio, and the Archewell Foundation, did not receive any contact from the royal family.
The palace's were reached out to by the news organization.
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