Since we reported that Eufy lied to us about the security of its cameras, we have been pushing the company for answers. I haven't gotten a reply from the company since December 1st.
I thought I would take a look at Eufy's website today. All of its privacy promises have been scrubbed from the page. It got harder to nerf.
There are 10 things that are no longer on the privacy commitment page.
We are taking every step possible to make sure your data stays private. The recorded footage will not be made public. Locally stored. It has military- grade encryption. It was sent to you and only you. We are not just talking and not doing anything here at Eufy. Private data can be accessed by you alone with secure local storage. Only you have the key to decode and watch the footage, and all recorded footage is sent straight to your phone. During transmission, the data is protected. There is no online way to watch a video. To view the clips, you need to use Eufy software. Nobody else can read or access this data. Everything in-house was forbidden.
The image is old vs. Sean Hollister made a screen shot.
There are at least 11 items missing. I think it is an important one.
Does eufy share video recordings with law enforcement agencies?
In response to legal requests from law enforcement agencies, we will not, without the customer’s consent, disclose video recordings unless it is necessary to comply with the law or if there is an emergency involving imminent danger of death or serious physical injury to a person. We object to overbroad or otherwise inappropriate demands as a matter of course. Unless prohibited from doing so or eufy has clear indication of illegal conduct in connection with the use of eufy products or services, eufy notifies customers before disclosing content information.
Yes, it's not all deletions. It's clear that customers can access footage through a web portal and that you can choose to store your video in the cloud. Your video recordings will not be viewed, shared, or used for any other purpose, according to the promise. Your video can't be accessed or shared by anyone without you having access to your account, according to the company.
We have heard from a person that Eufy's customer support agents are trying to answer questions like "Why the heck could The Verge access a stream through VLC" and I would love to have copies of those answers. I am at theverge.com.
I am afraid that the PR department is not going to send them to me.
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