Watchdog warns Wizz Air of ‘unacceptable’ behaviour on complaints

The Civil Aviation Authority is concerned about high levels of complaints and delays in paying passengers.

Wizz Air has the highest number of complaints per million passengers in the third quarter of 2022, according to the watchdog.

Royal Brunei Airlines has more complaints per million passengers than all but one other airline.

The time Wizz Air was taking to process claims from passengers was questioned by the regulators.

This is an unacceptable way to treat passengers and it isimperative for the issues to be tackled immediately, according to theCAA.

Wizz Air operations normalise after earlier disruptions.

Wizz Air has acknowledged and expressed regret over the problems and has committed to the Civil Aviation Authority that they will be solved by Christmas.

All outstanding CCJs are being identified and concluded by Wizz Air. The authority will keep an eye on the progress.

Passengers have the right to expect their complaints to be resolved quickly and efficiently and to be treated fairly by airlines.

Compared to other airlines, the volume of complaints and claims received by the ADR is much higher for Wizz Air.

Significant concerns have been raised by the delays in processing and paying claims and the large number of County Court Judgements against Wizz Air.

We have made it clear to Wizz Air that its behavior is not acceptable and that we expect it to be fixed before Christmas.

We want Wizz Air to make sure that the payment of County Court Judgements is prioritised.

We will keep an eye on it. We won't hesitate to take further action where we have evidence that an airline is letting passengers down