You might hear a familiar phrase over the speaker if you go through a fast food restaurant drive-through.
Restaurants can use almost any voice they want, including celebrities, restaurant brand mascots, seasonal characters and even locally famous people, with the new automated custom voice feature for its Presto Voice.
Artificial intelligence can be used to automate speech recognition and can be used with other restaurant tools. A survey by a company found that consumers aged 18 to 44 years old were more likely to go to a drive-through if it offered a celebrity voice to take orders.
The founder and CEO of Presto said that automation technology doesn't have to be boring. This highly innovative automation solution is designed to improve staff productivity and deliver exciting guest experiences.
According to the company, the goal is to help restaurants increase sales by offering upsells, reduce wait times, improve order accuracy and just delight customers. It allows employees to do other things like make food or cater to customers.
The drive-in restaurants launched a voice service. The general manager of a Checkers location in Florida gave a testimonials earlier this year in which she said that she had two dedicated employees who took the orders and took the cash. Perez has been able to increase sales thanks to the help of Presto Voice.
She said it was all about the next step. A human cashier can make mistakes, but they don't hit the upsells because they are in a rush. It is the same with presto. There are no missed hits or missed opportunities.
When an employee can't come in, presto voice can be used. Over the past year, quick-serve restaurants have had a challenge of worker shortages, and companies have brought technology approaches to solve the problem.
Since being founded in 2008, the company has processed over 300 million transactions, and though it claims to be the first in the industry to use artificial intelligence, other companies are also using the technology.
Bite Ninja was founded in 2020 by Will and Orin Wilson to develop technology that would allow restaurants to reopen during the global Pandemic. In August, the company raised fifteen million dollars.
In August, the company raised $10 million for its voice technology that puts virtual assistants in restaurants to automate order-taking so that human employees can do other things.
The co-founder and CEO of ConverseNow said at the time that voice artificial intelligence continues to evolve.
He said that the applications of artificial intelligence into different sectors are new. Food ordering is even more complex. Human help may still be needed for the best artificial intelligence platforms. What happens when kids are playing with toys? This is a market that companies like us created.
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