DoNotPay, the company that claims to be the world's first robot lawyer, is launching a new artificial intelligence-powered chatbot that can help you negotiate bills and cancel subscriptions without having to deal with customer service.
Joshua Browder, the CEO of DoNotPay, posted a demo of the tool on his website. The bot uses account details provided by the customer to get a better rate. The representative responded by offering to take $10 off the customer's monthly internet bill.
This tool builds upon the many neat services DoNotPay already offers, which mainly allows customers to create and submit templates to various entities, helping them to file complaints, fight parking tickets, and much more. The most important parts of a terms of service agreement are highlighted using machine learning. This is the first time that DoNotPay has used an artificial intelligence bot to talk to a representative.
"For the past five years, we've mostly been using rules-based systems, and what I mean by that is templates" I think that the disputes that we can handle have gone up because we can handle cases where you can respond instead of just sending one template.
Save for a hiccup where the tool says "Insert email address" instead of providing the customer's actual email, DoNotPay's bot issues convincing human-like answers. DoNotPay will make the bot sound less polite as it will clean up some of its responses before they go live.
In this example, the artificial intelligence exaggerates the Internet outages, similar to how a customer would, but it isn't something the chatbot will do once it's available to all users. The final version won't allow for exaggerating facts. It will still be aggressive, citing laws and having an emotional appeal, which is more than I can say for myself.
A lot of people have been playing around with the underlying toolset used by Openai to generate detailed (and sometimes nonsensical) responses. DoNotPay's tool is made for a specific purpose, though, and Browder seems to view it as an opportunity to expand the number of tasks it can tackle, like chatting with a representative to cancel a customer's subscription
The chatbot won't make things up if it doesn't know an answer to a question When it is unsure, it stops in its tracks and asks the user for help. Whenever this happens, the company is working on ways to alert users so that they don't have to watch the tool while sitting in front of their computer. Users could eventually respond to the questions of the artificial intelligence over text message.
The tool will be open for testing in the next two weeks.
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