Flying Blue, the award currency for Air France and KLM, has a technical glitch that makes it hard to find award tickets.

After years without a solution, Flying Blue award searches are working properly.

What was the glitch?

ERIC ROSEN/THE POINTS GUY

You can find Flying Blue award tickets on websites. To find award space, you need to log in to your Flying Blue account and select "Book with miles" from the home page.

After you enter your search criteria, the site will show you the various award prices on the flight selection page. If you tried to change your search by selecting "back," "change" or "other search adjustments" it would often cause the glitch.

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This glitch would end your search session because there was no way to change the search criteria. There were a couple of fixes.

  • Move to the other airline's website (e.g., if searching on KLM's website, go to Air France's, log in to your Flying Blue account again and enter your alternative search preferences).
  • Close your Air France or KLM tab, clear your browser cookies and restart your search.
  • Use an Android (some readers reported this was an effective workaround, though TPG never confirmed it.).

For travelers who didn't give up, the glitch resulted in award searches taking longer than they should have.

There is a guide to earning and redeeming with Air France.

Searching for Flying Blue awards

A KLM business-class meal. TARAH CHIEFFI/THE POINTS GUY

The glitch has been fixed by Flying Blue. You don't need to log in again or clear your cookies when you select the "Change" button.

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Your previous search got a bit confusing. The next search will be for a round-trip cash ticket with a departure date one day before your previous search.

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You can fix these details with a few clicks when you select "Book with miles." Flying Blue still has room to improve, but this is a big step in the right direction.

There is a first look at Air France's new business class.

Bottom line

Transferrable from American Express Membership rewards, Bilt rewards, Capital One miles, Citi ThankYou and Marriott Bonvoy, Flying Blue miles are one of the easiest to earn. The program will be even more appealing to frequent flyers now that it will be offering complimentary stopovers on award tickets.

The technical glitch on Flying Blue's award tickets made it hard to find awards. It should now be possible to do Flying Blue award searches.