The baggage handler who was filmed throwing luggage and slamming bags onto a conveyor belt has been stood down.
The minute-long footage, which was filmed at the airport, shows baggage handlers throwing suitcases high into the air, and one bag falling off the conveyor belt.
Three men are unloading a Qantas luggage container. The smiling people are throwing luggage on to the conveyor belt.
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Qantas uses Swissport to provide ground handling services at its airports.
A Qantas spokesman told the Guardian that the behavior in the video is not acceptable.
The men won't be working on Qantas flights again.
Swissport trains and manages all staff to handle customer possessions with care and diligence, according to a spokesman for the company.
Staff in the video appear to have broken service level standards.
The staff in question have been stood down while the investigation takes place.
Brad Moore, the chief executive of Swissport, wrote to his staff that the behaviors in the video let all of them down.
There will be serious consequences for disrespectful behavior to our customer luggage and personal effects.
This matter will be investigated quickly and appropriately. The quality work of our whole team will not be affected by the behavior of a few people.
The baggage handling practices of Qantas have come under fire. The outsourcing of ground handling operations at 10 Australian airports resulted in the loss of 2,000 jobs.
The Transport Workers Union is trying to get compensation for those who lost their jobs after the federal court ruled that Qantas's actions were illegal. The high court will hear the appeal from Qantas.
Qantas has had a difficult year, with flights plagued by delays, cancellation and incidents of baggage loss. A Four Corners investigation focused on high-pressure and divisive work culture and corporate cost-cutting practices at the airline.
Choice gave Qantas an award for its poor customer service.
The airline told the market in an October trading update that it expected to make a profit in the first half of the fiscal year. It said that on-time performance had improved, while it was still below its target.
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