Reader Jeff writes,
[F]or all of the high-end hotels I stay in all over the world, why is it that so many of them can’t figure out how to set the right time on the room alarm clock?
I’m staying in the JW Marriott in Mexico City, and the clock is an hour off and nobody here knows how to set it.
And even worse is when they leave the alarm set to go off at some stupid hour, and we don’t think to check that and change it before we go to sleep.
For $400 a night and up you would think they would figure that out.
Being woken up in the middle of the night in a hotel is a huge fail, since the basic thing you're paying for is a night's sleep.
Most people don't check the alarm clock before going to sleep, but the hotel should take care of that because it shouldn't be on.
The alarm can be checked on a rooms task list to make sure it's turned off. It's easy to add "check that the time on the clock is right" when you add that to the list.
Someone should be looking for this since an alarm going off in the middle of the night ruins a hotel. It seems that few hotels bother. This isn't a vaccine cut. It's been a problem for a long time.
The alarm clock with an iPod plug is being introduced by the hotel. It is supposed to be easy to set the clock. The need to make sure the alarm clock isn't already set when you check in isn't going to be solved by this.
It was in hotels.
A reader asked if a hotel should offer compensation if the alarm clock goes off in the middle of the night. You can see what I mean by it being easy to me.
In general.
Marriott's top executives have said that they are considering removing alarm clocks from rooms. Breakfast is included in the room rate for all guests, so they're trying to simplify it.
It was in hotels.
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