You can't reach out to Frontier Airlines by phone. You can't say farewell. There is no service left.
If you have a problem with the ultra-low-cost carrier, you can't just pick up the phone and talk to a live person.
Frontier decided to eliminate live phone calls in order to save time and money. The phone call option is taken away. This allows customers to receive the information they need as quickly as possible, according to a spokeswoman.
Frontier offers the lowest fares in the industry by being efficient. It's easy to find what you need at Flyfrontier.com or on our mobile app because we want our customers to be efficient as well.
It's not clear whether any automatic or text service will have an option to switch to a live service agent. Not every question has a suitable online or pre recorded response that is relevant to a customer's problem. Many callers already know that calls to other businesses have gone this route no matter how frustrating it may be to not speak to an agent.
A dedicated link to have a text conversation can be found on the Frontier website.
Jack Filene, Frontier's senior vice president of customers, said that the company supports higher labor rates in the voice channel. It would take a call center agent a lot of time to research and find an answer to a question like that. That can be answered very quickly by the bot.
Live phone service is not the only thing that Frontier has eliminated. Breeze Airways doesn't offer live phone support.
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