Marriott Bonvoy offers breakfast to Platinum members, but the benefit is confusing. At Courtyard hotels in North America and Europe it’s actually a choice between 500 points (total for the stay) or a $10 food and beverage credit (x2 for two guests registered to the room) that can be used any time of day – not just in the morning.
One customer discovered this when the hotel called the cops after they asked for their $10 credit, and when it was refused they invoked Marriott's guarantee of $50 cash.
Platinum, stayed 1 night at a Courtyard in North America. Breakfast was closed. Morning of check out, asked if I could use $10pp F&B amenity on grab-and-go from the pantry. Agent initially says yes but when I come down later and get the food, man (didn’t identify himself but supervisor I’m guessing) comes out and says no, you have to pay.
Point out the elite amenity on Marriott website, supervisor says no. I point out that goes against the elite welcome gift guarantee, supervisor says take it up with Marriott, but you have to pay otherwise you can deal with the police for shoplifting.
I ask if he is the general manager since I would like to speak to the GM. Man says, now you’re making threats so I am calling the police, picks up the phone and starts dialing. I leave and say you are free to charge my card. Later receive a updated folio with the additional F&B charge.
Being "bonvoyed" is a term used to describe the phenomenon of having your program benefits denied by hotels. You can take what you're entitled to here.
Marriott hotels will ignore breakfast benefits until Marriott does something about it. Understanding the Marriott breakfast rules was like something out of a Fellini film to me. It is something that requires the police to sort it out.
The hotel brands were supposed to offer breakfast benefits. That's right, they don't. A food and beverage credit can be used during a stay. Breakfast won't be covered by that credit at all of their properties, but the news isn't as bad as it first appeared.
It was in hotels.
The Ritz-Carlton hotels were excluded by Marriott. Some objected to the fact that those hotels weren't required to serve breakfast. The objections have been overcome, and the breakfast benefits will now include the Waldorf properties.
Marriott hotels were allowed to close their clubs during the Pandemic. They might not honor elite breakfast when they re-opened restaurants because they claimed they weren't fully staffed or hadn't fully re-opened. There was a brown bag breakfast of apples and bananas. In...
It was in hotels.