The Wales fans were turned away at the airport and will not be able to attend the game against Iran.
Many Hayya cards have not been accepted because of a glitch in the system.
One person told the radio station that he was one of 13 people who couldn't board their flight on Friday.
Hundreds more could be facing the same issues according to him.
There were no problems for the Wales v USA game for hywel Price, who was staying in the same place as many other Wales fans.
He wasn't allowed to board his flight on Friday as the permit was still pending on the app.
He said that when they arrived at the airport they were told that their Hayya cards had been rejected.
13 people from Wales were trying to prove that they had been approved to travel even though the permit was still pending.
When people get to the airport, they find that they have been refused entry because their cards are invalid.
Many people are upset by the financial losses.
"I think this must be happening on a larger scale than what happened to us this morning, and I expect this to continue all morning as more fans attempt to travel over to do the game," he said.
Hundreds of fans might not be able to attend the game because of the Red Wall.
The BBC is not responsible for the content of external sites.View original tweet on TwitterMyself and one of my mates turned away. We were due to fly at 6.20 am and in the 3 hours I spent in airport spoke to loads in the same situation. People on Qatar Airways allowed to fly with permits pending. Something needs to be done before England match. Total shambles.
— Wil Evans (@WilEvans6) November 25, 2022
We will have lost everything when we come out here.
It's the individual's responsibility to make sure they have the paperwork in order. The tickets and flights were very expensive.