What did you do to make them do that?
"We want to apologize to Taylor and all of her fans, as well as those who had a terrible experience trying to purchase tickets," the statement said.
Here is a brief rundown for those who have been following the chaos. The general sale of tickets to Swift's first tour in over a year was canceled byTicketmaster on Thursday. The service was unprepared to deal with the large amount of fans trying to purchase tickets through the pre-sale this past Monday. Fans were stuck in long lines for hours and some got an error message when they finally got to the front of the line after the website crashed.
About 15% of interactions across the site experienced issues, and that's 15% too many, including passcode validation errors that caused fans to lose tickets they had carted, according to a press release.
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"Unprecedented traffic" on the site was blamed for the issues with the site during the pre-sale.
The numbers that influenced the approach to the Eras Tour are explained in the statement. The biggest registration in its history was 3.5 million people. Two million tickets were sold in a single day, breaking the record for the most tickets sold in a single day.
Swift broke her silence on the issue in a statement on her social media accounts. We asked them multiple times if they could handle this kind of demand and we were assured they would.
The story of Swift might be coming to an end.
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