Taylor Swift said in her first statement that she was assured by the company that it could handle the intense demand for her shows before she hired them.
The MTV Europe Music Awards will be held in Duesseldorf, Germany.
Swift said there are a lot of reasons why people had a hard time getting tickets.
Swift said her team asked Live Nation if they could handle the demand multiple times, and they were assured they could.
Neither company was mentioned by name.
Swift said she hopes to give more opportunities to those who weren't able to get tickets for the show.
Swift said she has brought many elements of her career in-house to improve the quality of her fans.
Pre-sale tickets for Swift's tour went on sale on Tuesday. Fans had long waits to get seats. The North American tour has over 50 shows planned. Live Nation chairman Greg Maffei blamed Swift's fan base for the issues on Thursday. The site was set up for 1.5 million fans to get pre-sale tickets, but 14 million people tried to purchase them. On Thursday evening, before general admission tickets were supposed to go on sale Friday morning, the sale was canceled due to high demand and insufficient remaining ticket inventory. The Tennessee attorney general said it's probing the company to see if it's doing enough to protect consumers.
It's Swift's first concert in over a year and it's causing a lot of hype. Since then, she has released four new albums.
If there are any remaining tickets, it is not known how they will be sold.
The public sale for Taylor Swift's tour was canceled.
14 million people tried to buy Taylor Swift tickets.
The demand for Taylor Swift tickets is historically unprecedented.
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