Meta Employees Were Reportedly Fired for Selling Account Information to Hackers

More than a dozen security guards and other workers were fired by Meta in the last year after internal investigations revealed they had been selling users' information to hackers. Contractors who obtained information from users who were locked out or had trouble with their accounts were some of the people who were disciplined.

Users can access or reset their accounts on the company's website. According to the Wall Street Journal, an internal investigation found that some security guards were giving information to hackers in exchange for bribes.

If users can't get in touch with someone from Meta by email or phone, Oops is usually the last resort. The number of requests increased as the number of employees increased. Three years later, Oops responded to 50,270 recorded tasks, an increase of about 22,000.

When filing an Oops report, users have to state if they are a celebrity, a Meta partner, or a family member. The request is forwarded to the Meta community support team, many of which were companies or businesses that could make a lot of money from hacking.

Security guards were able to access Oops on Facebook's intranet, and one was fired for assisting third parties in taking over accounts. According to the report, another security contractor was fired after it was found that they reset several accounts for hackers in exchange for the virtual currency.

Meta did not reply immediately.

The company that provides security for Meta takes seriously all reports of violations of its standards of conduct.

According to a Worker Adjustment and Retraining Notification filed with the state, Meta laid off 11,000 workers and plans to lay off 871 more workers in New York.

Meta has continued to struggle with complicated customer service methods that are failing to meet the needs of its nearly 3 billion users across its social media channels. Meta wants to build out its customer service in the future.

One user told the Wall Street Journal that he contacted Meta for help when his account was hacked, but he didn't receive proper help.

Individuals selling fraudulent services are always targeting online platforms, including ours, and adapting their tactics in response to the detection methods used across the industry, according to a Meta spokesman. The company will take appropriate action against those involved in the schemes.