It's the first time in history that a Verified Fan sale has sparked so much attention. The company said that this disrupted the predictability and reliability that is the hallmark of their platform.
There were longer wait times for some fans.
15% of users across the site experienced issues, including password errors that caused fans to lose tickets they had carted. It is 15% too many.
It is not possible for everyone to get tickets to these shows, but the company is focused on improving the experience.
A representative for Swift did not reply immediately.
The senator sent a letter to the head of Live Nation Entertainment saying that she has serious concerns about the state of competition in the ticketing industry.
The power of the primary ticket market insulates it from the competitive pressures that often push companies to innovate and improve their services. The type of service failures we saw this week were caused by that.
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