According to The Wall Street Journal, more than two dozen employees and contractors were fired or disciplined by Meta Platforms.
The Journal reported that bribe was involved in some cases.
The report said that users who were locked out of their Facebook accounts were often unable to regain access through traditional means. Some users have contacts within Meta who were willing to let them use their accounts for free.
According to documents viewed by the Journal, workers were bribed to compromise or access user accounts. According to the Journal, the internal investigation resulted in the firings or discipline.
Meta communications director Andy Stone told CNBC that individuals selling fraudulent services are always targeting online platforms, including ours.
Some of the fired workers were employed as Allied Universal contractors who were given access to internal employee tools to assist company employees.
The Journal reported that the tools were supposed to be used for internal and special case use. Employees were able to restore individual users' access to their account according to the report.
Stone said that people shouldn't buy or sell accounts or pay for account recovery services. We regularly update our security measures to address this kind of activity and will take appropriate action against those involved.
The company did not respond to the request for comment.
At The Wall Street Journal, you can read more.