After admitting service levels needed to improve from where they were, Hays Travel has pledged to be the company's tour operator of choice.
The answer rates within the Hays Tour operating sales team have gone up in the past year.
The head of sales at Hays Tour Operating said that by working together with frontline sales staff the tour operation would get better.
She said that service levels have not been great. We will make it there together. The kindness you have shown has been appreciated.
We would like to be the tour operator of choice, not the tour operator of obligation.
Molloy, who spent more than 16 years at Travel2, told branch managers to stay with them. Better service levels will be provided by us.
We don't take for granted the bookings you give us because there's so much choice.
The new telephone system will allow agents to wait in a virtual queue instead of waiting on the phone line.
The division is now fully staffed and ready to go. We are working hard to get ready for the new year.
Hays Travel has a new office in Glasgow.
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