The way in which it displays its prices has been criticized for a long time. Will others do the same?
Dennis is a person.
Bowing to criticism about surprise fees that potential guests encounter late in the booking process, Airbnb announced Monday that it will begin displaying the total price of a stay before taxes, but including its own fees and hosts' cleaning charges, at the very beginning of the search process.
In many parts of the world, the nightly rate is only shown if taxes and fees are not included. A five-night stay would initially cost $1,195 per night, but only on the next screen would guests learn of a $199 cleaning fee and an $871 service fee for a total cost of $7,044.
Guests have taken to social media in the past to complain that some hosts set high cleaning fees and that the nightly rate is not transparent.
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The total price of a stay up front in Europe has been shown byAirbnb.
The changes announced Monday will affect where listings fall into the sort order of the company.
The best total prices will be ranked higher in search results.
Chesky said that they started as an affordable alternative to hotels and that affordability is important. We need to help our Hosts give you great value.
The total price, including taxes, will be shown in the search results, as well as in the maps, price filters, and listings.
Chesky said that guests would be able to see the pricing breakdown.
Chesky said that since prices in the US are typically displayed before tax, they should go with this convention. Do you believe it should be after taxes?
Many of the chores that some hosts force guests to carry out as part of the checkout process are hidden until the guest arrives.
4. You shouldn’t have to do unreasonable checkout tasks, such as stripping the beds, doing the laundry, or vacuuming. But we think it’s reasonable to turn off the lights, throw food in the trash, and lock the doors—just as you would when leaving your own home.
— Brian Chesky (@bchesky) November 7, 2022
Chesky said that some host-ordered checkout tasks are reasonable, such as turning off the lights, but that they won't be accepted byAirbnb.
He said that you shouldn't have to do unreasonable tasks.
Chesky said that hosts would have to reveal checkout tasks up front.
New tools will be coming for hosts to help them establish more competitive pricing. Chesky said that hosts wanted their help to understand the final price guests pay and what price to charge to stay competitive.
As the changes are implemented, the details about them will be very clear. The ability of hosts to set cleaning fees has been seen as a way to make more money on stays.
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