Over the last few years the demand for emotional labor has increased. This emotional burden needs to be stopped by organizations. The authors explain why organizations need to offer more support and outline practical strategies to try. Self-compassion should be promoted from the top to the bottom. Training on how to handle emotions is provided. Peer support groups could be created. Research shows that it is lonely at the top. Organizations can help leaders effectively handle emotional labor by giving them proper education, training, and support.
Effective leaders know how to manage their emotions. When team members are discouraged, they project optimism. They carry the company flag and work to rally the troops even though they are skeptical about the company's direction.