The Gigabyte GeForce RTX 4090 has been shown to punch above its weight and is the newest darling of the graphics card industry. One Newegg customer received weights that were exactly what he ordered.
It's exciting to get the latest and greatest graphics card, but it's also important to remember that joy can be fleeting.
When he opened the package, he found metal weights in place of the accessory. He said that his account seemed to have been locked out after he contacted Newegg customer support.
This is not the first time that Newegg has been involved in this type of controversy. It made promises to provide the best customer experience after acknowledging that incidences exist.
At first glance, Newegg's after-sales department might need to revisit their company's promise regardless of who is at fault.
There are a lot of unanswered questions about this story. Only his plight is listed in the subject line of the post. The customer service message log is a good place to start. There is a question of who put the metal plates in the box. It's similar to other bait-and-switches where customers had their items swapped out with lesser graphics cards or similar weighted items.
We can't be certain who is scamming who until further investigations are conducted. Maybe there is more to this issue than we know.
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