Glenn Howerton's car was stuck in a parking garage for over a day after his key was broken.
The actor said that he was unable to start his car due to the lack of support from the company.
It is not clear how much of the issue was user error.
Glenn Howerton, star of "It's Always Sunny in Philadelphia" and "A.P. Bio", was stuck in a parking garage for over 24 hours with his car.
Howerton told his costars that he was locked out of his car on Friday after his key was broken. The actor said he couldn't use the electric-car maker's app to access his vehicle because he couldn't connect to the internet in the Los Angeles parking garage. The Model X must be connected to cellular service in order to use the mobile app.
"Tesla recommends that you always have a functional physical key readily available if parking in an area with limited or absent cellular service, such as an indoor parking garage."
Other carmakers have followed in the footsteps ofTesla, but unlike them, the company does not give drivers with a traditional key that can be put into the vehicle. The car company can give more than one key fob. Howerton doesn't know what model he owns. The internet isn't required to use the app to open and start a new car in a newer model. Key cards are included in the newer vehicles. The company has begun giving drivers with backup key cards that can be used to get into the car.
It is not clear how much of the issue was user error. He didn't discover until the next day that he could put the key on the designated area.
In the past, Howerton has joked about his strong response to frustrating situations, noting that there was a point in the situation where he couldn't do anything. "All of the things that could go wrong went wrong," he said.
Insider asked for comment from Howerton andTesla, but they didn't reply.
Howerton said he had to leave the car at the parking garage overnight after he replaced the battery for the key. After studying the issue, he was able to get into the car by placing the key on a designated area on the vehicle, but Howerton said he was still unable to start the car.
Howerton camped out at the parking garage for eight hours trying to fix the problem.
It was nearly impossible to get in touch with the support teams.
He wasn't able to get in contact with the roadside assistance and vehicle support teams of the company.
He thought a salesperson would pick up the phone when he called the sales department. He began "lacing into" a member of the company's sales team after using it.
I told you that you lost a customer. He said that he had been a customer of the company for a decade.
The actor said that he wastossed between the two departments as he tried to figure out the issue.
"We would get to the end of the call and they would say 'I guess there's nothing we can do,'" Howerton said. I was wondering what he meant when he said there was nothing he could do.
The ridiculous situation was solved by old-fashioned human ingenuity, according to Howerton.
With the help of the parking garage staff, he was able to find a tow truck that was small enough to fit into the parking garage and jack the car up so that it wouldn't have to touch the ground.
He's been extra careful not to go to a garage or a parking zone with no internet because he's been relying on the app to drive his car.
The actor had a good experience with the electric car company. The owner of a car that was locked out after the battery died said it would cost $20,000 to fix. Insider reported last year that drivers were using social media to report issues with their new cars, such as poor paint jobs and missing panels.
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