In rare cases, wheel separation that could lead to major loss of steering control is one of the reasons why Rivian is voluntarily recalling 12,212 cars.
Rivian's CEO told customers in a letter on Friday that the company would be recalling cars. While Scaringe explained that the problem only affected a small percentage of vehicles, and that the company had only seen seven reports, it was issuing the recall out of caution.
Rivian will make any necessary adjustments to customers for free at its service centers, according to a Rivian spokesman. Rivian is unaware of any injuries that have been caused by this issue.
The spokesman said that the affected customers would be contacted immediately to schedule appointments for repairs. With customer collaboration, we have built out the capacity to complete the needed action in as little as 30 days.
The official recall notice was published by the NHTSA. Rivian's R1T pickup truck, R1S SUV, and EDV are included. Rivian believes that only 1% of the 12,212 vehicles are affected.
Rivian gave the NHTSA more information about the loose fastening issue and its possible consequences. The electric car maker said that the fastening of the upper control arm may not have been tightened enough. Rivian said that a loose steering knuckle fastening could cause a loss of vehicle control and increase the risk of a crash.
Rivian said to tighten the nut.
It is important that we do not minimize the risks involved in this recall. In rare circumstances, the nut could be loosened completely. It is rare, but it does reinforce why we are acting with such caution.
In his letter, Scaringe said that Rivian customers may experience excessive noise, vibration or harshness from the front suspension. Customers should call Rivian in those instances. If customers don't feel safe driving their cars, Rivian will come to them to fix the issue or pick up the vehicle to repair it at one of its service centers
Rivian has produced more than 14 thousand vehicles this year. Some of the models that started production last year are not affected by the recall. Rivian stated earlier this week that it was on track to produce 25,000 vehicles by the year 2022.
The third quarter financial results are expected to be released in November.