Rivian told customers Friday that it is conducting a voluntary recall of all the vehicles it has delivered so far.
The front upper control arm and steering knuckle can be connected with the help of the fastening. This can cause tire problems.
The company is expected to post a voluntary recall on Saturday. Rivian sent an email to people.
Rivian said it had become aware of seven reports related to this issue that had accumulated over the production of Rivian vehicles.
The company made a statement.
“The safety of our customers will always be our top priority, and we are committed to fixing this issue on any affected vehicles as quickly as possible. We will begin immediately contacting affected customers to schedule appointments for inspections and repairs if needed. We will make any necessary adjustments free of charge at one of our service centers. The repair takes a few minutes to complete, and with customer collaboration, we have built out the capacity to complete the needed action in as little as 30 days. To date, we are not aware of any injuries that have resulted from this issue.”
Rivian has only seen seven reports related to this issue so far, but even one is too many, according to the email from the founder and CEO.
It's important not to minimize the potential risks involved and why we are volunteering to conduct this recall The nut can be loosened in rare circumstances. It is rare, but it does reinforce why we are acting with such caution.
Rivian employees will either service it remotely or come pick it up if customers don't feel safe driving the vehicle, if owners experience excessive noise, vibration or harshness from the front suspension, or a change in steering performance or feel.
Rivian will give away loaner vehicles if a replacement part is needed.
You can call 855-RIVIAN5 if you want to schedule a service appointment. They can bring your car to the Rivian service center. There will be pop-up locations in high density areas for additional coverage.
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