Capital One Mileage Transfers Unavailable?

Several Capital One cardmembers have reached out to express their frustration with an issue that seems to be persisting.

Capital One mileage transfers “down for maintenance”

One of the great things about Capital One miles is that they can be transferred to airlines and hotels at a 2:1 ratio. I value Capital One miles at 1.7 cents per mile because it is the best way to get outsized value.

There have been many reports that mileage transfers are down. Each partner has a note next to Capital One's page for converting rewards into partner currencies that says "down for maintenance" and "please check back later."

The problem is that many people only transfer their rewards when they find an award they want to book.

I'm trying to get to the bottom of what's going on, but haven't been able to get a definitive answer about what's wrong As soon as I know more, I'll update this post.

What could explain this Capital One transfer issue?

In the past we have seen situations where points aren't transferrable to a partner for a short period of time. It's unusual to see transfers to all partners down at the same time.

There are many theories as to why this is happening. There is nothing sinister going on here. I don't think Capital One has decided to end its mileage transfer program with no notice, and I don't think it's a cost saving technique to avoid people transferring miles

If I had to guess, I would guess that Capital One is having some major IT issues, or that it is updating or changing its system for how mileage transfers work, and that requires some amount of money. I think this is an IT issue because Capital One Entertainment is down as well.

I think that this will be back soon. I think this should be communicated better. Capital One needs to give a more detailed explanation of what went wrong and how long it will take to fix it. This is a major points currency and has been down for a while.

Bottom line

Capital One mileage transfers are down for repairs. I am trying to understand why this is happening and when it will be back up. I want to warn anyone who may be considering a Capital One mileage transfer that there is an issue.

I think the explanation is innocent, even if it isn't being communicated well. This is a case of Capital One ending its mileage transfer program, or something along those lines.

Capital One mileage transfers have an issue. What do you think about what's happening?