A Delta Air Lines passenger shares what happened when they rang their flight attendant call bell to ask for a drink while flying from Atlanta to Boston recently.
They requested a drink from the drink cart while sitting in the extra legroom coach seat. They pushed the button to get another drink. It went up in flames. The passenger explains that about five minutes later a crew member declined their request.
We are still service the back of the plane. I’ll bring you one after we finish in back..AND DON’T TOUCH THAT BUTTON AGAIN.
They didn't come back and never brought the second drink. The passenger might have done something wrong.
Sara Nelson is the head of the largest flight attendant union.
Don’t use the call button to ask for a drink,” Sara Nelson, the international president of the Association of Flight Attendants told TPG. “As a general rule, don’t think of the call button as your vodka-tonic button.” Nelson explained that it’s “not intended to be for ordering drinks.
Nelson is not the right person. If you want a drink, you can go to the galley instead of pressing the call button. You don't want a lot of passengers heading to the galley and blocking the aisles, and airlines often announce not to congregate in the galley. Passengers wouldn't drink water in Ms. Nelson's world. The cabin crew wouldn't help. Either you want it or you should shut up about it.
She doesn't know what the call button is supposed to do. Individual passengers can ask to be identified by a crewmember. If you use it for something like a glass of water, you need to have a moral reason for it.
Passengers are supposed to push the button for service in the rest of the world. The crew is reminded to answer calls fast.
Delta flight attendants are not unionized and the median Delta employee doesn't usually scold or ignore passengers this way. If you need a drink, the best way to ask for one is to let a crew member know you need one.
You can expect to wait until the crew finishes serving everyone else. You shouldn't expect to be reprimanded or ignored.
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