Last year, the rapid- delivery company Gopuff started using the Amazon model for running warehouses and grilling managers over why workers were taking bathroom breaks.
The order of the day is not doing well. Employees who took bathroom breaks were often called out by their bosses because of the intense pressure to hit delivery times.
The company was put under scrutiny because of Gopuff's commitment to remaking the company in the Amazon mold. In the past, employees have complained about being punished for taking bathroom breaks at Amazon.
According to a dozen current and former employees who spoke with Insider, Gopuff hired dozens of people from Amazon who brought along the company's obsession with companywide metrics in calling out employees who fell below those figures.
In one instance, a former Gopuff manager had to explain to his superior that one of the two employees on duty was in the bathroom when the warehouse fell below its target numbers.
The operations executive asked why they didn't plan for that. What can we do to anticipate that problem?
In order to prove that an employee was off duty at a time when warehouse metrics slowed down, a former Gopuff manager had to review camera footage.
Current and former employees said that the style of Amazon wasn't compatible with Gopuff. The retail giant had nearly unlimited resources to hire staff members, whereas Gopuff cut back on resources to preserve cash. Gopuff had to prioritize one part of the operation at the expense of others.
Managers had to put employees on packing duty when Gopuff instituted companywide metrics for the maximum time workers should take to pack a bag. The problem of deliveries piling up outside warehouses was caused by that.
Managers and employees would be harshly criticized by executives.
A former manager told Insider that an executive would ask about an associate who made 16 bucks an hour and criticized them for sitting down. I used to get upset with my supervisor about how cold it was.
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