The in-store Scan-and-Go app will be killed off by the supermarket chain. The company informed customers of the news in an email yesterday, stating that it experienced too many losses from the SCAN program.
Colleen Wegman wrote in the email to customers that the program's losses prevented them from continuing to make it available. New digital solutions will be introduced to simplify your shopping experience for the future.
The company gave a $20 coupon to each SCAN customer's Shoppers Club account.
The SCAN app was hurting the business, but Wegmans wouldn't tell us how much money it lost. The supermarket chain didn't give any information on its future plans.
The company told us that they turned off the app until they could make improvements that would meet the needs of their customers.
The SCAN app was launched during the Pandemic in 2020. Users could use the free mobile app to quickly pay for items at the self-checkout register.
A common problem among companies that use in-store scanning and go technology is theft. According to an ex-Walmart executive, Scan and Go was temporarily suspended due to theft. The self- scanning system was tested by Walmart in 2012
Product loss can go up by 1% for 10% of a store's sales according to a study conducted by Adrian Beck.
Low user adoption is one of the reasons why the app could be dropped. Sensor Tower estimates that 45% of the app's installs were in 2020 According to the mobile app market intelligence firm, the SCAN app has 319,000 installs to date.
The Wegmans app has less installs than the SmartShop app. According to Sensor Tower, Smartshop launched two years earlier than SCAN.
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