A passenger said that American Airlines lost her luggage after checking it.
The passenger hasn't been able to get her bag back more than three weeks.
There was a stop in Washington, DC on the way to Toronto. She told Insider that she had heard about bags getting lost.
She had her bag checked on both flights. The flights were run by Republic Airways.
The airline says that it may check some bags at the gate on regional flights on American Eagle planes because they have limited overhead bin space and that passengers receive their bags on the jetbridge.
The flight crew told passengers that they couldn't fit all their bags in the overhead lockers and asked them to go to the front of the plane.
There were a lot of people in the aisle with bags that weren't going to fit. She said the traffic jam was caused by this.
Once all the bags were at the front of the plane, flight attendants held them up one at a time and asked passengers to shout out their seat number so they could match each bag to its owner.
She thought the bags would be given to the passengers when they disembarked. The attendants put seat-to-seat passing customers tags that looked like luggage tags.
When they got to Washington, the flight attendants said that her bag was ready for her next flight. She said that she didn't know her bag had been checked.
When she boarded her flight to Toronto, she assumed her bag was on the plane. The airport changed her flight's luggage carousel several times after she arrived.
She waited for over an hour but her bag didn't come. She went to the American Airlines desk and found a bag that was the same color as the one she was given. She said it wasn't her bag.
Despite her insistence that it wasn't, a member of the staff tried to convince her that it was her bag. The member of staff said that her bag tag had been changed with a passenger who had just arrived at Ronald Reagan International Airport and that her bag would be sent from there within 24 hours.
The bag was not delivered.
After calling American Airlines, he was told that the passenger in Washington had the bag, but hadn't been able to contact him.
Insider asked American Airlines and Republic Airways to comment on the case.
It was estimated that the bag was worth around $3,500.
If she had known her larger bag would be checked, she would have put more items in the small backpack she kept with her.
Screenshots shared with Insider show thatWatson tried to reach the airline. She was told that her bag had been scanned in Washington.
"I feel very, very distrustful of American Airlines in particular," he said. I don't think I'll ever fly American Airlines again because they took my bag and checked it without telling me.
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