DirecTV’s NFL Sunday Ticket website and app crash on opening weekend

Illustration by Alex Castro / The Verge

Football fans are not able to watch the first game of the season because of problems with the website and app. Some users report seeing an error page when they try to access the Sunday Ticket website, while others say they can't even sign in.

Users are reporting a number of other issues, too, with some getting locked out of the stream and receiving an error message that says they must be located in an NFL stadium in order to watch. The app isn't loading game scores for those who subscribe to the NFL Plus subscription

It is not clear what is causing the issues with the Sunday Ticket stream, which began several hours prior to the game.

Some customers are unable to access NFL Sunday Ticket online or through the app. We recommend that satellite customers watch TV while we work to resolve this.

When streaming the game with DirecTV, issues like these are not uncommon, as noted by several users. At the end of the football season, these rights will no longer be valid, and several companies, like Apple, are looking into securing those rights.