Maayan Ziv was prepared for problems handling her wheelchair on the flight from Toronto to Tel Aviv to attend a conference on accessibility.
Ziv told Insider that she brought a duffel bag of bubble wrap to protect the wheelchair before she checked it in.
"I've had my wheelchairs damaged and I've been without wheelchairs for months in the past because of airline negligent behavior." I'm not new to this but you hope for the best.
After getting the wheelchair back in Tel Aviv, Ziv realized it had been damaged and was not contacted by any airline or airport staff.
She said that it was up to them to file a claim as if someone had lost their suitcase.
Ziv thought that anyone who filed a complaint about lost luggage would be given a $300 voucher.
Ziv said that this added fuel to the fire. I'm not talking about clothes or personal items. Mobility and independence are what I'm talking about. They put it in the luggage department.
Ziv said her wheelchair has a device to help her reach for items and tilts to help her relieve pressure.
Air Canada paid for a replacement after an email exchange. It takes a long time for such wheelchairs to be delivered.
The airline's Insider contacted them.
Ziv said she has been left in severe pain without access to her specialized wheelchair that she uses all day.
One of Canada's 40 under 40 was left to deal with the loss of business because of the disruption.
The next six months will see a stall. Ziv said that it was just how it was.
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