The CEO of an accessibility app had her wheelchair damaged by Air Canada: 'Imagine someone basically chopping off your legs when you arrive somewhere'

A passenger on an Air Canada flight said her independence was stripped when she got off the flight and discovered her wheelchair had been damaged.

Maayan Ziv, the CEO of AccessNow, an accessibility app, was flying from Toronto to Israel for an accessibility conference and gave an update on his journey on his social media accounts.

They didn't tell me that the wheelchair was damaged. Ziv said no one told him that something had happened.

She likened it to someone chopping off your legs when you arrive.

—Maayan Ziv (@maayanziv) September 8, 2022

The wheelchair was worth $23,000, according to the report.

Air Canada said in a statement that they didn't meet their normal service levels and offered the 32-year-old avoucher. Ziv said the coupon was $300.

Ziv said she felt like people with disabilities weren't seen in the video she posted on social media.

A post shared by Maayan Ziv (@maayanziv_)

Many people with disabilities have faced trauma. She said that our stories and our lives matter.

Insider did not get a response from Air Canada or Ziv.