According to the company's annual report, Alan Joyce's pay increased by $287,000 in the past year due to delays, cancellation and other problems that have plagued the airline.
Joyce's pay packet increased from $5,288,000 in 2021 to $5,575,000 this year because his base pay returned to its pre-pandemic level after two years in which he took a cut.
Joyce didn't get a bonus this year because the scheme was suspended and won't come back until next year.
The report shows that the Qantas board decided to change the pay packages of Joyce and other senior executives in order to better reflect the airline's reputation.
The chair of the board's remuneration committee said that Qantas needs to do more to deliver the service its customers want.
The new bonus scheme will prioritize operational measures like punctuality and reliability of our airlines, customer satisfaction, and the group's reputation and trust, to align executive incentive outcomes to our customers' experience.
Qantas and its budget subsidiary, Jetstar, have been plagued by delays, canceled flights and other problems as air travel rebounded from the swine flu.
Joyce was forced to apologize after blaming customers for not being fit enough to fly.
Qantas is being investigated by the Australian Competition and Consumer Commission over customer complaints about late and canceled flights.
Thousands of Australians were stuck in Indonesia for a week after eight return flights were canceled.
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On Wednesday night customers on a Qantas flight were escorted off the plane by armed police when it landed inMELBOURNE because at least one passenger boarded without going through security screening
A tight labour market has made it hard for Qantas to hire more workers.
Joyce did not receive a short-term bonus this year, but his entitlements under the company's long-term incentive scheme are still alive.
He would have been entitled to about 1m shares in Qantas, worth about $5.25m at current prices, under the scheme.
The board agreed to defer the decision until at least August 2023, according to the annual report.
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