The GDS surcharge of Hawaiian Airlines is said to be a violation of the contract between the two parties.
The GDS surcharge was $7 per segment.
Hawaiian is accused of violating their contract by withholding flights from the GDS. The flights must be booked on the Hawaiian Airlines website or via Hawaiian-approved NDC-enabled Aggregators.
For all other Hawaiian flights, either pay the $7 per segment surcharge or book through a less efficient alternative, the effects of Hawaiian's breeches have had a domino effect.
The implementation of the surcharge and the withholding of interisland content has cost the company bookings. Much of the rest of the complaint is blacked out in the lawsuit.
Hawaiian said that it will fight the accusations.
The carrier said that they are acting well within their contractual rights as they implement a new distribution strategy.
The best way to get travel agencies to book in NDC channels is through the GDS surcharge, according to the CEO of Hawaiian.
We don't want to pay it. He said that they would like people to switch to the channels without a surcharge.
Hawaiian is accused of breaching their implied covenant of good faith and fair dealing. A jury trial has been requested by the company.
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