Emergency services are getting a big boost of technology, and one of the bigger players in that space is announcing a round of funding to better target the opportunity. A startup that designs systems used by emergency services to handle calls for medical, public safety, transportation and other urgent needs has raised $56 million in a Series C round. Over 400 million people are covered by emergency response services and it handles 150 million calls a year.
The company is aiming to cover 1 billion people by the year 2024, according to the founder and CEO.
He said that the main investment aims are to expand in the U.S., establish a solid partner program, and to put more investment in R&D.
The goal is to build more tools to make those working in emergency contact centers more efficient and less stressed. There is a lot of innovation that needs to be done. What can be done to help with stress now that more data is available? I am talking about the people who call and the people who work at these centers.
The Hanaco Growth Fund is co-leading the round with participation from new backers, as well as previous backers.
The funding values the company at $400 million, a three-fold increase over its Series B valuation. HQ'd, founded in Israel but now in New York, has raised $128 million so far.
On the heels of a big event for urgent care, Carbyne has risen.
Emergency services are under a lot of pressure and often they are working with outdated technology. In the U.S., there are 6,500 emergency services centers that handle and respond to emergency calls.
The gap between the two poles can be seen in the fact that Carbyne is primarily active in the U.S. Technology is being built to improve the responsiveness of those emergency teams, both in terms of the data that they can use to do their work, and in terms of how they operate overall. More data to help those in the emergency response centers provide more accurate help themselves can be included.
In some cases it is working alongside legacy equipment, in other cases it is stepping in as part of larger digital transformation projects that were started after emergency response systems were found to be outdated and no longer fit for purpose.
Covid-19 was a canary in the coal mine according to some people. There have been a number of forces that have led to more emergency call outs. Climate change, crime rates and mass events that need emergency assistance only seem to be going up, and healthcare and public services are getting more complicated to navigate, are putting a lot more emphasis on how call outs are handled. Nerve centers in the middle of it all are located at the foot of emergency response centers.
The House recently green-lighted a $10 billion package to update legacy infrastructure and implement next- generation technologies like those built by Carbyne. A partnership with the city of New Orleans is one of the largest deals the company has ever had.
Davis Roberson, associate vice president of strategy and investments at Cox, said that modernizing legacy infrastructure in the U.S. is long-awaited. It is resilient, interactive, and secure. We are excited to work with Carbyne to bring this technology to more people.
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