Equally loved and loathed by consumers nationwide, the Panera Bread fast casual chain has announced that it will be testing out artificial intelligence at some point in the future.
According to a press release, Panera will be testing an artificial intelligence system made by OpenCity that's named "Tori", because the whole thing definitely isn't quite right.
According to the press release, Tori will be stationed at two upstate New York locations and will be able to take orders like a real person. An actual human will be the one to take customers' money and give them their food at the window, but Tori will be the one making the decisions.
The addition of this technology will help to cut down wait times, improve order accuracy and allow associates to focus on freshly preparing guests' orders.
CNBC notes that this isn't the first time that Panera has ventured into the world of "hospitality artificial intelligence"
The company started testing coffee temperature-monitoring software earlier in the year. Mike Bell, the CEO of the company that owns the Cook Right Coffee system, told CNBC in April that it costs each restaurant a few hundred dollars a month to use the system.
It isn't the first company to experiment with drive-through artificial intelligence. McDonald's was slapped with a lawsuit for failing to alert customers that it was using their fingerprints at some of its drive-thru locations.
One step closer to the robotic restaurant worker we've all been afraid of is the result of Panera's use of the Tori artificial intelligence.
Artificial intelligence technology is being tested in drive-through lanes.
A bartender pours out 120 drinks per hour while cracking stupid jokes.
All Rights Reserved © 2024
