Hundreds of passengers have been stranded in Indonesia for nearly a week after a series of setbacks to its fleet of Boeing 787-9 jets.
A person familiar with the matter tells Insider that since September 1, there have been eight canceled flights between Australia and Indonesia.
The media in Australia reported that thousands of passengers were stuck in Indonesia. The remaining 200 or so impacted passengers were waiting for flights home, according to a spokesman for the airline.
There were problems with the aircraft that caused the cancellation.
The Boeing fleet has been impacted by a number of issues, including a lightning strike, a bird strike, damage from an item on the runway, and delays in getting a specific spare part.
The airline has arranged for five flights to pick up the stranded passengers, and seats on Qantas flights will also be available, the spokesman said.
The airline has offered refunds or flight credit to the passengers who were disrupted.
Dominic Buick, an affected passenger who was due to fly home on Wednesday, told a radio station in Australia that he's stuck in Indonesia because of engineering issues.
Buick and his family were booked on replacement flights by the airline, but they were canceled for the same reason, he said.
He booked his own flights on Virgin Atlantic, which cost him 900 Australian dollars per family member, because he couldn't risk the airline canceling again.
Gill told 3AW she was supposed to fly back to Australia on Thursday but her flight was canceled for the second time.
At a time when the understaffed airline industry is trying to cope with high post-pandemic travel demand, there is a disruption to the flights. There have been flight delays due to staffing issues.
The nightmare travel stories of passengers include lost luggage, being stuck abroad, and being booked on different flights back home.
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