Transcription service Otter is making free users pay to access older recordings

Image: Otter.ai

Changes are being made to its offerings for both free and paid customers. Though it is giving free users access to some new tools, the company is mostly downgrading its features.

Free users won't be able to access their full back catalogue of recordings anymore. They won't have access to the previous 25. Users will have to pay to upgrade to the pro plan if they want to access the rest.

If you have more than 25 recordings, you may want to download your back catalogue before the changes kick in. Free users will not be able to access these recordings after September 27th because it will be more of a hassle.

Image: Otter.ai

The full range of changes can be seen in the image above, as well as a FAQ on what is different. It seems that the company has been too generous to users, and now needs to get more people to join its paid plan. They have to make a living.

There are new tricks for free users, like access to an auto-join feature for meetings and free summaries of recordings. As part of the plan to position itself as a multi-purpose work hub, these features were first added for paid users.