It is expected of employees to be able to bring their feelings to work. The support is provided through rituals. Two important benchmarks are used to define rituals. Rituals move people beyond transaction and into meaning. When the lights go out, lighting a candle isn't a ritual, but turning off the lights is. Rituals are missed when they're taken away. A company that took a risk in real time and created a successful response to a tragedy was the subject of a case study. This is how they did it and how leaders can better understand their own rituals.
The leaders are under a lot of pressure to address societal issues, maintain an active DEI strategy, and keep employees connected to each other. Every leader needs to support employees during cultural trauma and strife since employees expect to be able to bring their feelings to work. It's not always obvious how to address sensitive, emotional issues at work when leaders aren't trained or experienced. The support employees expect is provided through rituals.
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