I had a great experience talking to Marriott Bonvoy.
Readers have reported that it is hard to get their free nights extended. Sometimes it's necessary to call multiple times to find an agent willing to do so. The Marriott VP of Global Communications and Public Affairs told me that the rules aren't as firm as I thought.
Marriott told me that there are no hard and fast rules when it comes to extending certs.
I think some agents have been given guidance like this.
I learned this from an email conversation.
If you are approved for an extension, your certificate will be extended for a year from the date of your phone call to Marriott.
Marriott had a hard rule against extending certificates that had been extended at least once before during the Pandemic.
Since call center agents have the power to deny or approve extensions, it's important to get them on your side. If the agent can help you, please don't use those exact words, but use actual details from your life that show why it would be great if the agent could help you.
Don't argue your case if you're denied a request.
Marriott has a feature that allows them to extend free night certificates for a full year.
When I wrote this post, I thought the rules for extending the free nights were set in stone.
You can see the related posts for more information.