Fitbit outage causes Charge 5 syncing issues, currently being investigated

• Fitbit is currently experiencing an outage.
• Fitbit owners report problems syncing data from their wearables to the app.
• The company says it's looking into the problem.
• The outage appears to primarily affect the Fitbit Charge 5.

Users of the fitness tracker are noticing that their workouts aren't being recorded in the app. It appears that select devices are affected more than others by the lack of sync data.

According to DownDetector, it appears that the outage started early Tuesday morning and affects the Charge 5. Our own Charge 5 unit doesn't seem to be affected, and it's not clear if other devices are having the same problem.

Charge 5 owners have complained on the account, which has told them to try out various methods, but they have not been successful. The company is investigating the issue and hopes to have a solution soon, according to the update posted by the support account.

We're currently investigating a syncing issue impacting Charge 5 users and we hope to have a resolution soon. We apologize for the inconvenience and appreciate your patience.August 16, 2022

You can see more.

Some users attribute the sync issues to an update for the Charge 5. We reached out to the manufacturer of the device for any updates on the issue. If we hear something, we will report it back.

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