Gill's husband and daughter were told to check their luggage on the flight.
The family slept on window ledges at the airport after their flight was canceled.
They had to leave without their luggage after taking a train home. The bag is still missing.
An American Airlines passenger has told Insider that her daughter's luggage hasn't been returned two months after she checked it in on a flight to North Carolina.
Beth Gill said that they packed carry-on bags because they didn't want to have to go through baggage claims.
Gill and her husband were going to fly from Phoenix to Charlotte, North Carolina on June 16 with a connection to Raleigh, after spending two weeks in Las Vegas.
She said that American Airlines told her husband and daughter they needed to check their carry-on bags because there wasn't enough room in the overhead lockers. Gill claimed that there was room in the lockers.
My husband thought it was crazy. Gill said that they were going to lose their luggage. He had a feeling about something.
People ran to catch flights and the airport was in disarray when the family arrived.
The flight from Charlotte to Raleigh was canceled around two and a half hours after it was supposed to leave.
She was told the next flight to Raleigh would be on Sunday night. Gill told Insider that the family wasn't offered a place to stay or a car to drive.
She said that she and her family were forced to sleep in the airport because they couldn't find a hotel.
Gill claimed that she and her family slept on window ledges with beach blankets over them. Gill said that when her husband went down to baggage claim to collect his luggage, he was told there were no staff available to unload the plane.
Gill said that her husband wasn't allowed back into the terminal to join her family because he wasn't allowed to count baggage outside the airport.
The Gill family caught a train to Raleigh on Friday instead of waiting until Sunday. The tickets cost $94.50 and were seen by Insider shows. She spent $85 on rides on the ride-sharing service.
She couldn't collect the carry-on bags that had been checked in because she didn't travel by train.
Gill said they couldn't pick up their luggage until 7 a.m. My family had to leave the airport without their luggage.
Gill was told that the bags had been scanned.
Two months after her flight, her daughter's luggage still hasn't been returned, despite her husband getting his luggage back. She admitted to Insider that she didn't think the bag would ever be found.
The family got $83 for the canceled leg of their flight, but they didn't receive any compensation for the lost luggage.
She said that customer service has not been good. American Airlines didn't reply to the request for comment.
Raleigh Airport and Charlotte Airport didn't respond to Insider's requests for comment.
The airlines and airports are having a hard time increasing their staff. They don't have as many workers to carry out business as usual due toemic layoffs, strikes, and resignations.
The Charlotte airport is one of the busiest airports in the world. More than 4.3 million passengers flew to and from the airport in June, which is 40,000 more than the same month last year.
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