Flight disruption in UK was worst in Europe in recent months, says Tui

According to the travel operator, flight disruption in the UK was the worst in Europe in the last few months, with Manchester being the most affected.

Sebastian Ebel, who will take over the top job at Tui at the start of October, said that they had a lot of challenges.

We have never before invested so much into people to take the calls.

He said the company didn't anticipate the level of disruption as consumer demand for foreign holidays came back after the lifting of coronaviruses.

There had been problems at Manchester and there had been problems at Amsterdam airport.

It was more or less that the workforce was not available, mainly on security, at airports which were by far worse than others.

In May, Tui announced the cancellation of 180 flights from Manchester airport until the end of June as it battled to send customers to their destinations during school half-term holidays.

The firm said these were a small part of its summer program. It promised its customers that it had learned from flight delays and canceled less flights than its competitors.

Passengers trying to get away on long-awaited holidays have had their flights canceled.

Despite the large number of customers going on summer holidays, disruption has mostly abated over the past fortnight, according to the company.

In May and June, it brought 98% of its customers to their destinations on time.

Between April and June of this year, Europe's largest tour operator carried 5.1 million customers.

The company said it would have made a profit had it not been for the flight disruptions.

It made a 27m underlying pre-tax loss in the three months to June.

Ebel said the company was optimistic about the future despite the squeeze on consumer incomes.

Ebel said that they were cautious when it came to capacity but that they saw stable demand in a more challenging environment.