Sarah Ripmaster woke up to an email that her sons weren't included.
American Airlines didn't allow her to bring her two boys with her to the airport.
The boys would have been left alone in New York if the airline had decided to put them on a Tuesday flight.
A mother of two boys woke up Saturday morning and thought she'd be going home.
An email from American Airlines made a big difference.
Sarah Ripmaster was supposed to fly home from New York's LaGuardia Airport to Chicago O'Hare International Airport on Saturday, but she was not allowed to bring her children.
When Ripmaster realized what had happened, she was scared.
I woke up in New York City yesterday to a notice that our flight had been canceled. Ripmaster, who works for a social media technology platform, said that he had a different record locator than his sons.
She said she was rebooked to leave later Saturday, but "the system had unlinked my boys' reservation from mine and said the next flight they could get them on was Tuesday out of the local airport."
Ripmaster spent hours on the phone with customer service trying to find a solution to the problem. She said that the American Airlines woman she spoke to was helpful but the process was broken.
Ripmaster and her boys were rebooked to fly through Nashville, where they were at the time of her conversation with Insider. She said they were going back to Chicago later in the day.
Ripmaster is an Executive Platinum member, and so she was most surprised that she wasn't offered any kind of compensation.
We are okay, but what about other people who don't have the same resources?
American Airlines didn't reply immediately.
Business Insider has an article on it.
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