A flight attendant told Insider that Air Canada was right to remove flight privileges from employees.
The woman's flight rights were revoked by the airline after her daughter filed a complaint.
A flight attendant told a woman to keep her head down.
An Air Canada flight attendant backed the airline and said the daughter of a worker who complained should keep her head down for two years to make sure her mother doesn't lose her job.
Air Canada revoked the flying privileges of a 62-year-old employee after her daughter complained to executives and media about her experience boarding a flight.
She said that a group of flight attendants ignored her and stopped her from boarding a flight on the way to the airport. Her privileges were revoked indefinitely.
Air Canada's decision was supported by the flight attendant who wanted to remain anonymous. She said the woman broke the code of conduct by going to the media and that she was worried that all employees would lose their privileges.
The woman said that the passes are a privilege and not an entitlement. The code of conduct was broken by her.
The woman misrepresented herself when she filed the complaint, according to Air Canada. The woman said no to the airline's claim.
The facts didn't align with what was presented according to a statement from the airline.
The woman said that her complaint was only about the service she received and that she had nothing to do with her status as a standby flyer.
The flight attendant told Insider that she has seen new employees abuse the system and that the woman at the center of the complaint was just endangering her mother's job by speaking out.
The daughter's behavior will make life harder for people who respect the passes.
One bad apple will ruin the entire crop. The girl should keep her head down for two years so that she doesn't get her mom into trouble.
After seeing that many Air Canada cabin crew agreed that the airline's response was appropriate, the flight attendant contacted Insider. Insider wasn't able to verify the entire Facebook conversation, but he was able to see messages from the forum.
The union that represents Air Canada employees refused to comment.
The woman who complained said she was amused that Air Canada and its employees seemed to be focused on the fact that she was in the air and not on her treatment.
She told Insider that she outlined multiple instances of the lack of customer service that was given to her and another passenger.
I have no problem with Air Canada charging me for a full flight if the concern is payment.
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