homeowner is very vulnerable
A north London property owner was surprised by visitors who thought they had reserved a stay through Booking.com.
A person knocked on my door. The poor, tired woman was the daughter of the woman who opened it.
They booked my house with Booking.com.
Around 100 people thought they had reserved a property on the global accommodation booking website.
I told her that she would have to return to them. There is a misunderstanding.
Several people knocked on my door and said they had booked my house with Booking.com.
There were people from all over the world, including Australians who had just arrived, and I just couldn't believe it.
According to reports, one tourist claimed that he called Booking.com on the morning of the intended stay and was reassured the property was genuine and the reservation was secure.
It was a scam and someone used my address.
I felt bad for those people. I could not do anything to get them back.
I'm very concerned about it. Maybe one day we will get some people knocking on the door who are quite aggressive. I feel like I'm in danger.
More than 80 people showed up at her door after she reported the scam.
Booking.com takes safety and security very seriously and every week they facilitate millions of stays with no problems.
SCAMs are a battle many industries are facing against unscrupulous fraudsters and it is something we are tackling head on.
In rare instances, there may be an issue with a specific property that we investigate immediately.
All customers are being contacted by a member of our customer service team to apologize and offer any support required in relation to refunds, relocations and additional fees, as well as of course extending our apologies to the homeowner.
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